General

This website is owned and operated by Medicina Group of Pharmacies, under the company license registered in the UAE. For the purposes of these Terms and Conditions "We", "Our" and "Us" refers to the Medicina Group of Pharmacies. "Product" means any products displayed for purchase on the Website "Website" means the website located at medicinaonline.ae. Please review these Terms and Conditions carefully before using this website. Your use of this website indicates your agreement to be bound by these Terms and Conditions.

Data Protection

Any personal information you supply to Us when you use the Website will be used in accordance with our Data Protection Policy. We respect your right to privacy and your desire for a secure online shopping experience.

We may collect personal information in different ways:

When you visit the Website and use your account to purchase or redeem coupons online.
When you register an account with Us.
When you engage with Us on any of Our social channels.
When you contact Us.

By creating an account with Us, you are giving Us consent to collect some of your personal data. If you place an order with Us, you are giving Us consent to hold personal information including your name, email address, phone numbers, home address, delivery and billing address(es), etc. so that We can process and fulfill your order.

We may ask for your direct telephone number including mobile. This number may be shared with Our delivery drivers. These details allow Us to process your order and to let you know the status of your order.

In certain situations, We may use your purchase history to send you more personalized content/ material/ information. We may also combine the shopping history of many customers to identify trends and ensure We can keep up with the demand or develop new products/services to cater to customer needs. This data is always stored anonymously.

Your Personal Information

We shall take all reasonable and appropriate measures to prevent unauthorized disclosure or the unauthorized use of your personal information.

We may use your personal information for the processing of orders, payments and provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, We may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing materials and updates but only ever in accordance with your preferences. We do not sell or provide your details to any third-party marketing companies.

We may also use your personal information for Our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so We can consistently improve the Website design and shopping experience to better meet Our customers' needs. We will use this data anonymously and by aggregating information.

If you choose not to share your personal data with Us or refuse certain contact permissions, We might not be able to provide some services you’ve asked for. For example, if you’ve asked to be notified when and item comes back into stock, We won’t be able to inform you if you’ve withdrawn your general consent to hear from Us.

Payment Details Information

We do not store, hold or keep any sensitive information such as credit card information or other related payment details. We use a selected UAE based back and their vetted and approved third party vendor portal. This ensures that your information is used only as necessary and is only accessible to the bank completing the financial transaction for anything you have ordered from the Website. In the event any of your payment information is compromised in any way, We would strongly advise you, in all circumstances to contact and report the matter to your bank or financial institution with whom you have the relevant account. We will respond to any queries and guide you as best as possible in the unfortunate circumstances your information has been compromised. Whilst We undertake all measures to avoid your information being compromised, please be aware that there is always a risk that information can be stolen and manipulated. We would therefore always encourage you to regularly follow the guidance from your bank and/or financial institution in relation to minimizing the risk of information being capable of being stolen.

Children Under 18

For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Disclosure of Information

We may disclose your personal information if such disclosure is (i) permitted or requested by law; (ii) expressly permitted by you; (iii) made in the course of making a credit check with a reputable credit reporting agency.

Here’s the policy we apply to those organizations to keep your data safe and protect your privacy:

We provide only the information they need to perform their specific services.
They may only use your data for providing the services We specify in our contract with them;
We work closely with them to ensure that your privacy is respected and protected at all times. In particular, We require them to take all reasonable and appropriate measures to protect the confidentiality and security of your information;
We ensure that the contract between them and Us holds them responsible for the privacy and protection of your information;
If We stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

IT companies who support our website
Direct marketing companies who help us manage our electronic communications with you
Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on your acceptance of cookies on the Website

Need to Make a Change?

If you would like to change any of your transactional information in our database, please feel free to contact us. You can call us on the toll free number 800medicina or sending an email to medicinaonline@medicina.ae. All trademarks, copyright, database rights and other intellectual property rights in the materials on the Website (as well as the organization and layout of the Website) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material of the Website or the underlying software code whether in whole or in part.

Appropriate Use

You may only use this website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations, and codes of practice within the UAE and any other jurisdiction from which you are accessing the Website.

In particular, you agree that you will not:

Post, transmit or disseminate any information on or via the Website which is or may be harmful, obscene, defamatory or otherwise illegal;
Use the Website in a manner which causes or may cause an infringement of the rights of any other;
Make any unauthorized, false or fraudulent order;
Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;
Deface, alter or interfere with the front end "look and feel" of the Website or the underlying software code;
Take any action that imposes an unreasonable or disproportionately large load on the Website or related infrastructure;
Obtain or attempt to obtain unauthorized access, via whatever means, to any of Our networks.

Without prejudice to any of Our other rights (whether at law or otherwise), We reserve the right to:

Cancel your orders without reference to you; and/or
Deny you access to the Website
Changes to The Website

We may make improvements or changes to the information, services, products and other materials on the Website, or terminate the Website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on the Website. Accordingly, your continued access or use of the Website is deemed to be your acceptance of the modified Terms and Conditions.

Links to Other Websites

This Website may include links to other websites. We do not warrant the validity or content of such websites and We are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remain solely at your own risk.

Indemnification

You agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions.

General Conditions of Sale

Please read the following General Conditions of Sale before placing an order on the Website.

Orders

By confirming that you have read and agree to be bound by our General Conditions of Sale, you are making an offer to purchase the Product(s), which you have specified on the Website, over the phone on the 800MEDICINA (80063342462) number or through WhatsApp (+971549981618) . All orders are subject to acceptance by Us. Any acceptance of your order by Us is subject to these General Conditions of Sale and to the availability of stock.

We reserve the right to withdraw any Products from the Website and may refuse to process an order for any reason at any time. We will not be liable to you or a third party by reason of Us withdrawing any Product or refusing to process any order.

Price and Payment

All prices are quoted in United Arab Emirates Dirham (AED). Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which you place your order. We reserve the right to not accept an offer to purchase Products by you.

Description of Products

The Product description information is indicative only and sourced from the product manufacturer and/or supplier. It may be possible that the product information is incomplete or inaccurate in certain respects. It is therefore recommended that you use the Product description information as a guide, but that you verify the more detailed information in relation to the Product upon physical receipt. This would include information on matters such as proper application, potential side-effects, ingredients and any application/usage guidelines or warnings. In the event you have any queries or concerns in relation to the Product please contact one of our pharmacists or call 800MEDICINA for more advice.

Returns of Special Items

Unless there has been an error on our part or the product you purchased is defective, We cannot accept Returns on special items, as these cannot be sold to anyone else like:

Medicines cannot be returned once purchased
Hygiene products cannot be returned if used
Body support, socks, wearables in general
Baby formula "Powder Milk" and baby food in general
Fragrances, Skincare, cosmetics, make-up and haircare must be returned unused, unopened and in their original packaging (as received) otherwise they will not be accepted

Returns & Refund process

We have a 3-day return policy if you are not happy with the Products ordered from Medicinaonline.ae

For initiating the refund process, call us at 80063342462⁠ or send email to 800medicina@medicina.ae

Our team will evaluate the case after reviewing the special items terms listed above, then communicate with you for the status of the retrun and refund if it is accepted or not.

If items are eligable for return, the refund will be made in the same form of payment that was used to make the initial purchase and we will arrange:

The deriver to collect the items within 1 to 2 days and return the money back if the payment done was cash on delivery.

It may take up to 5-20 days for your bank or card issuer to process the transactionIf payment was done online, customer will recieve email or SMS for initiating the refund process.

However, you must ensure that the Products are as per the conditions stated in the returns process below otherwise we reserve the right not to grant any or part refund if these conditions are not met.

Defective Items

Our brands & partners take tested control measures to ensure that products are of the highest quality and reach you in the right condition.

However, in case a product has arrived damaged, defective or incorrect, please contact us immediately through 80063342462⁠.

The Product must be returned in the same condition you received it within 3 days of receipt.

The replacement may be available. Defective Products may also benefit from a manufacturer’s defects warranty.

Liability

Unless otherwise agreed in writing, our maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question. Nothing shall exclude or limit our liability to the extent it cannot be limited under UAE law.

Force Majeure

We shall not be liable to you for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond Our reasonable control including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out, and industrial disputes.

Governing Law

These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of the United Arab Emirates and you irrevocably submit to the exclusive jurisdiction of the courts of Dubai.

Contacting Us

You can contact us by writing to the address as described below. In all instances, please be ready to supply relevant information which We may require from you in order to identify your order. You can also contact us directly by email, WhatsApp (+971549981618) or by telephone on 800MEDICINA. (80063342462).

Miscellaneous

We make no warranty whatsoever for the reliability, stability or any virus-free nature of any software being downloaded from the Website, nor for the availability of the download sites where applicable.

All software products downloaded from any section of the Website or via a link pointed to by the Website are downloaded, installed, and used totally and entirely at the user's own risk.

What is this Privacy Policy for?

This privacy policy is for this website (www.medicinaonline.ae), served by Medicina Pharmacy and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UAE requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device.

Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Other cookies may be stored to your computers hard drive by extern vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.

This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process.

Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

All personal details relating to subscriptions are held securely. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. You may request a copy of personal information held about you by this website's email newsletter program. A small fee may be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

Subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites). The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive.

Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Shipping Policy

Medicinaonline.ae is a UAE based and doesn’t provide any kind of shipment outside UAE.
All orders over AED 50 are shipped free of charge.
A Shipping fee of AED 5 will be applied if the order price is less than AED 50.
Shipping time varies from 24 hours up to 1 week depending on the product availability.
We may ship the order items separately depending on some factors like items nature and / or availability.
For any inquiries or more clarifications about shipping policy, please send us an email medicinaonline@medicina.ae or call us on toll free number 80063342462 from 8 am to 12 pm Dubai timing.