Data Privacy Policy
Privacy Policy
At Medicina Online Pharmacy, we respect your privacy and are committed to protecting your personal information.
1. Information We Collect
When you use our website or services, we may collect the following information:
- Name, phone number, and email address
- Delivery and billing address
- Order and payment details
We do not collect or process health-related (PHI) information through this e-commerce website.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you regarding your orders or enquiries
- Improve our website and services
Your personal data will only be used for the purpose for which it was collected.
3. Consent
By using our website, you agree to the collection and use of your personal data.
- Your information is collected based on your consent
- You have the right to withdraw your consent at any time
4. Data Storage and Processing
Your personal data is processed using secure systems and may be stored in data centres located outside the United Arab Emirates, including the United States, as part of our e-commerce infrastructure (Shopify platform).
All data is handled securely in accordance with applicable data protection regulations.
5. Data Protection and Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure systems and access controls
- Network and data protection measures
- Internal policies and procedures
- Employee confidentiality commitments
These measures protect your data from unauthorised access, loss, or misuse.
6. Access and Correction
You have the right to:
- Access your personal data
- Request correction or update of your data
- Request deletion of your data where legally allowed
To exercise your rights, you may contact us through our official support channels.
7. Sharing of Information
We do not sell your personal information.
We may share your data only when necessary:
- With delivery partners to fulfil your order
- With payment service providers
- When required by law or regulatory authorities
All service providers are required to maintain appropriate security standards.
8. Data Retention
We retain your information only as long as necessary for:
- Providing services and fulfilling orders
- Legal and regulatory requirements
- Business operations
When no longer needed, your data will be securely deleted or anonymised.
9. Data Breach Management
In case of a data breach:
- We will take immediate corrective actions
- Notify authorities where required
- Inform affected users if necessary
10. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion
- Object to data processing
- Withdraw your consent
11. Policy Acceptance
By using this website, you confirm that:
- You have read this Privacy Policy
- You agree to the collection and use of your information as described
✅ I have read and agree to the Privacy Policy
Contact Us
If you have any questions regarding this Privacy Policy, please contact us through our official support channels.